We want you to be happy with your new Shibagi!
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 30 days of receiving your order. You can return your product for a different product, or a refund to the original payment method.
Any product you return must be in the same condition you received it and in the original packaging.
Please send all returns to:
325 W 38th St. #1405
New York, NY 10018
Please include your name and order number and if you would like to exchange it for something else, or if you'd like a refund.
Also, feel free to reach out to us at firstname.lastname@example.org for more information.
Please allow 10 business days for your refund to be fully processed.